Frequently Asked Questions
Everything you need to know about enhancing your living space with GobekUSA.
What is the standard shipping timeframe for furniture orders?
Most in-stock items ship within 3-5 business days. Delivery typically takes between 7-14 business days depending on your location within the United States.
Do you offer white-glove delivery and assembly services?
Yes, we offer premium white-glove delivery for an additional fee at checkout. This includes room-of-choice delivery, professional assembly, and removal of all packaging materials.
What is your return policy for home decor and furniture?
We offer a 30-day return policy on most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
How can I track my order status?
Once your order has been dispatched, you will receive an email with a tracking number and a link to our carrier's tracking portal to monitor your shipment in real-time.
Are your products covered by a warranty?
All GobekUSA furniture comes with a limited one-year warranty covering manufacturing defects in materials and workmanship under normal household use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for qualifying purchases.